Recent Stories
7 tips on how to handle objections
Have you ever taken "NO" as a customer? It is painful, right? When you don't get what you asked for, the conversation leaves a bitter taste even though the person offers an apology. However, you might still stick with the brand depending on the way you are being...
Customer Experience vs Customer Service – Know the difference
When I interacted with many support agents, I noticed that they casually throw around the terms customer experience and customer service interchangeably. Even a few business leaders have misunderstandings on the term customer experience. Both focus to delight the...
Our Stories
Why Account Management is important to your business?
Account Management can be linked to pareto principle. 80% of future business rule would come from 20% of your existing customer. So, focus on your...
7 tips on how to handle objections
Have you ever taken "NO" as a customer? It is painful, right? When you don't get what you asked for, the conversation leaves a bitter taste even...
From Product Support to Product Management : A Fireside Chat With Product Manager Manisha
Manisha Bachpai is a Product Management Associate at Zoho. She started her career as a Customer support person, tailed slowly into Product...
Closed a deal, what’s next?
Congratulations, Sales Superstar! You've closed a SAAS deal. What's next? You've put your best foot forward. Used every strategic technique you...
Customer Experience vs Customer Service – Know the difference
When I interacted with many support agents, I noticed that they casually throw around the terms customer experience and customer service...
From Product Support to Product Management : A Fireside Chat With Product Manager Sanjeev
Sanjeev is a Product Manager at Superops.ai. He started his career as a customer support at Capgemini, then laid hands on Sales during his stint at...