A platform for customer facing team
Why this platform?
For a long, we wanted to create a platform for customer-facing teams. The aim is to connect teams for the exchange of ideas, and share valuable resources.
Ideas
Resources
Guidance
Excited to start a career in Customer Service?
Anyone looking for a career in customer service, success, presales or sales connect with us to book an appointment.
Let's Engage
Learn and grow. Invite people to build a thriving community.
7 tips on how to handle objections
Have you ever taken "NO" as a customer? It is painful, right? When you don't get what you asked for, the conversation leaves a bitter taste even though the person offers an apology. However, you might still stick with the brand depending on the way you are being...
RECENT POSTS
Why Account Management is important to your business?
Account Management can be linked to pareto principle. 80% of future business rule would come from 20% of your existing customer. So, focus on your existing clients to scale the business. If you are small business or startup generating a few leads per day, than I...
7 tips on how to handle objections
Have you ever taken "NO" as a customer? It is painful, right? When you don't get what you asked for, the conversation leaves a bitter taste even though the person offers an apology. However, you might still stick with the brand depending on the way you are being...
Closed a deal, what’s next?
Congratulations, Sales Superstar! You've closed a SAAS deal. What's next? You've put your best foot forward. Used every strategic technique you were aware of. And then it finally happens! You lock the deal. Hurray!!! You are basking in the warmth of your success....
Customer Experience vs Customer Service – Know the difference
When I interacted with many support agents, I noticed that they casually throw around the terms customer experience and customer service interchangeably. Even a few business leaders have misunderstandings on the term customer experience. Both focus to delight the...
From Product Support to Product Management : A Fireside Chat With Product Manager Manisha
Manisha Bachpai is a Product Management Associate at Zoho. She started her career as a Customer support person, tailed slowly into Product Consulting and now she's been into Product Management for around four months. In this blog, she shares her beginnings, the...